Q: How do I make a booking?
A: You can book online, e-mail or call us on +421 918 863 505
Q: I need a confirmation for my booking?
A: Please ask for one at the time of booking and the operator will send you confirmation email or SMS contain “Journey Details” and the pick-up instructions.
Q: Do I have to give you my personal information each time I book a reservation?
A: You can open an account for free so that we keep your details with us and use it for your convenience. Call us to open an account.
Q: Can I get a receipt for a cash job?
A: You can ask the driver directly.
Q: When I pay my fare?
A: Our driver will accept cash and all major credit card (VISA, MasterCard, Maestro…)
Q: What method of payment do you accept?
A: We accept both cash and credit card.
Q: How do I find my driver from an airport, port or station?
A: Our driver will wait in the Arrival hall front of the Transit Gate, holding your name on a board. Otherwise, the pick up instructions will be contained in the ‘Journey Details’ email.
Q: What do I do if I cannot locate my driver?
A: Please call the office immediately and stay at the arrivals hall, while we locate your driver.
Q: What is a ‘Meet and Greet’ service?
A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall. (Free of charge service)
Q: Can I smoke in the car?
A: No. Transfer Taxi operates a strict non smoking policy in all their vehicles.
Q: Do you charge if the destination is changed?
A: Yes, if it’s to a different location or if stopped on the way to your destination, you could be charged more.
Q: What are you hours of operation?
A: We operate 24/7/365
Q: Do you have a Waiting time policy?
A: Yes, 1 Hour free waiting time after your flight Landed at the airports.
Q: What do I do if my flight is delayed or cancelled?
A: As We always online monitoring flight arrival times, there is no need for you to worry over any delays and flight cancellations.
Q: Do you offer child seats?
A: Yes. You can request if required. (Free of charge service)
Q: Do you have a Cancellation policy?
A: You should inform us about cancellations at least 3 hours prior to the time requested.