Q: I need a confirmation for my booking?
A: Please ask for one at the time of booking and the operator will send you confirmation email or SMS contain “Journey Details” and the pick-up instructions.
Q: Do I have to give you my personal information each time I book a reservation?
A: You can open an account for free so that we keep your details with us and use it for your convenience. Call us to open an account.
Q: Can I get a receipt for a cash job?
A: You can ask the driver directly.
Q: When I pay my fare?
A: Our driver will accept cash and all major credit card (VISA, MasterCard, Maestro…)
Q: What method of payment do you accept?
A: We accept both cash and credit card.
Q: How do I find my driver from an airport, port or station?
A: Our driver will wait in the Arrival hall front of the Transit Gate, holding your name on a board. Otherwise, the pick up instructions will be contained in the ‘Journey Details’ email.
Q: What do I do if I cannot locate my driver?
A: Please call the office immediately and stay at the arrivals hall, while we locate your driver.
Q: What is a ‘Meet and Greet’ service?
A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall. (Free of charge service)
Q: Can I smoke in the car?
A: No. Transfer Taxi operates a strict non smoking policy in all their vehicles.
Q: Do you charge if the destination is changed?
A: Yes, if it’s to a different location or if stopped on the way to your destination, you could be charged more.
Q: What are you hours of operation?
A: We operate 24/7/365
Q: Do you have a Waiting time policy?
A: Yes, 1 Hour free waiting time after your flight Landed at the airports.
Q: What do I do if my flight is delayed or cancelled?
A: As We always online monitoring flight arrival times, there is no need for you to worry over any delays and flight cancellations. Your booking will be automatically updated if your flight is delayed or canceled.
Q: Do you offer child seats?
A: Yes. You can request if required. (Free of charge service)
Q: Do you have a Cancellation policy?
A: You should inform us about cancellations at least 3 hours prior to the time requested.